By Your Life

A manager has the authority to direct the work of those who directly report to him or her. A leader, on the other hand, is one who influences others to achieve great things, regardless of title.

If what you are doing or how you are doing it doesn’t contribute to the mission, you should question why and how you are doing it.

Things go wrong and we look for someone to blame. But they will always go wrong because we are incapable of fully synthesizing complexity and what is efficient, isn’t necessarily right.

Feedback is as much of a gift when it is given as when it is received. Yet many organizations suffer from a lack of accountability because people aren’t comfortable giving and receiving feedback. Effective feedback is truth wrapped in mercy.